They do not answer phone calls or return emails. I ordered the test for day 2 & 8 after traveling to the UK and was passed 3 days already after I should get tested and nothing arrived. No results received as of 08.21 and again 18.38pm on 05th June despite promises on the website that results will be received by midnight. This is not acceptable. Three convenient options to collect your sample. Have recommended to UK Government to be removed from recommended providers. Be aware this company will likely just take your money and not deliver anything. I did not get it at all. Companies can ask for reviews via automatic invitations. | Read 41-60 Reviews out of 1,531 Untrustworthy, unreachable, unresponsive. My Day 2 Test, for which I paid over 50, never arrived. Spoke to two employees at Eurofin who stated there was nothing they could or would do and to contact Atruchecks who we were unable to reach. I had to use the NHS testing service instead. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. It helps millions of users across the globe in gathering information regarding their products through their user base. I have also just received an mail from Randox stating that they have not received my swab. and this has delayed our Quality Control checks. they have never responded to me.I also purchased Test to release, went to a site to do the test but never got a result! UPDATEMastercard has upheld my chargeback and closed the case .Looking for my next course of action against these liars. Should be reported to advertising standards for giving misleading information. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. Its now day 10, havent received anything. Join the 1,629 people who've already contributed. Ive emailed them 4 times for a refund and they never replied. You're employed by or work for, or. Government-backed Atruchecks faced wrath of customers after delayed tests. Information on how to return your PCR swab sample will be in the box. I use DHL everyday as I am sure this company do.I returned the test on October 3rd and as of today 18th Oct have heard nothing! How many stars would you give atruchecks.com? Join the 1,620 people who've already contributed. Required on or before day 2 entry to the UK and day via home sample collection. Not even going to bother with day 8. After the calculation, a TrustScore is then visualized into a star rating from 1 to 5 stars, including half stars. Confidential results I contacted them by email and they helped me to rearrange my delivery. Where is the justice in all of this?? Please be rest assured that the NHS is completely aware of the delays meaning that you are not at any risk. We also offer home or workplace visits by a qualified nurse. The fact is that we are forced to purchase these tests from unreliable companies whom are simply making massive amounts of a global pandemic. For example, CS00893971. Follow three easy steps which help you take control of your health. I emailed Atruchecks but am yet to receive a reply. Finger-prick blood. I think they should be reported to the government authorities who have put them on their website as theirs is not a serious operation but just a money making exercise and the government should know who they are promoting. The 'front page' price was 5.99 and after giving all the info it was suddenly 54.99 - maybe they just want to gather our data? They sent a lateral flow kit which is 1/3 the price. We will investigate and aim to respond within 28 days with a resolution. Please avoid for your own sake. I wish I'd looked here before ordering day 2 tests. Join the 1,619 people who've already contributed. Scrambled to book a test at Edinburgh Airport. Customer services is non-existent. Date of experience: 04 May 2022. Please avoid this company. are much reduced. How many stars would you give atruchecks.com? Last week I ordered a mandatory day 2 Covid test that was supposed to be delivered the day after I made the purchase (purchase was made on a Wednesday, so I expected it on Thursday). Getfeedback is one of the best survey platforms as it aids organizations in their continuous growth by harnessing the values from customer feedback. Results will be reported as Negative/Positive. Most of our tests are suitable as a finger-prick collection. I booked 2nd and 8th day covid test on 10th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 20th September I am writing emails for refund which is not answered yet. I purchased Day 2 & 8 tests and I have never received them. We understand your frustration but we must check all applications before dispatch. 2023 Trustpilot A/S. Words simply fail me. Here are 8 tips for writing great reviews. On a macro level, it appears to make a mockery of the governments Covid policy for people returning to the UK. Dante Labs refunded RW following intervention from the Observer. cant even get hold of them .. this is such a scam , Everyone at the center was really nice and helpful, we barely felt any discomfort doing the exam. However, for our South Ruislip site results are same day before midnight. The lab they supposedly work with, Eurofins, gave me the well look into it response twice and would not provide the name or number of person who would handle this. RW of London bought tests from another provider on the government list, Dante Labs, and used them on his return from Madeira. Fraud.Paid over 200 for 2 x Days 2/8 tests. Your experience matters. I have received no response to several requests for a refund. Never received my day 2 covid test. How many stars would you give atruchecks.com? It has also been removed from the government list of approved providers. Verification can help ensure real people write reviews about real companies. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Are the testing centres open on weekends ? Not one. Avoid! We didnt have to wait and everything was clean and well-organized. Find out how we combat fake reviews. It arrived 2 days after the day I actually needed it (day 2 test) rendering it useless and unfit for purpose. Its been almost 2 weeks and no results. Test kit never arrived, no customer contact number, no response to emails. We saw no mention of this on the website! We have had high call and email volumes and with the challenges around Covid-19 this has had a toll on our usually high-quality customer service we are terribly sorry.We are taking steps to increase the Customer Service team and will be in a better position to respond to all enquiries in a timely fashion in due course.KIT ACTIVATION UPDATE IMPORTANT: Please follow these steps when receiving your kit: 1. "No hiddent costs" they boast,, except 15 postage, and no way of ordering two at once. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. All reviews since June . Join the 1,619 people who've already contributed. 2023 Trustpilot, Inc. All rights reserved. SCAM!! Rated 'Excellent' on Trustpilot. I ordered a day 2 test for my uncle and it is now day 6 and just arrived. Scanned the QR code and entered by hand and nothing is accepted. No replies to emails, phone calls unanswered. Email us with the subject header as RESULTS UPDATE2. Despicable people. Here are 8 tips for writing great reviews. Absolute SCAMMERS! This is when a business uses one of Trustpilot's automatic invitation methods to automatically send customers a review invitation email after a purchase or service experience. All rights reserved. I'm livid. Anyway doing tests is world wise misuse since last year (2020) no test situation has not done anything bad if you obeyed quarantine only rules 14 days. I viewed the gov.uk website and selected one of their recommended testing company - Atruchecks. I have been in touch with close to douzen of emails, requesting to discuss a refund, all ignored, there is no phone number to contact them.Avoid at any cost. | Read 721-740 Reviews out of 1,531 For COVID-19 Fit to Fly tests you must attend one of our partner clinics for our trained collection officers to take your sample. Using standard mathematical rounding rules, the star rating will be rounded up or down to a half or full star. If I will be fined by the authorities (I should have sent back the 2 tests because I had been abroad) then I will sue the company. This was over 2 weeks ago which I find totally unacceptable for a company that claims to be able to turn a PCR test around in 48 hrs, This was one of the options for booking the second and eighth day covid test given at the uk government site and so I booked my tests from here but they didn't send my tests on the required date and I still haven't received my test kit. Your experience matters. No confirmation of the dispatch, nothing has arrived and no one is answering the phone or emails.100% scam and money collection business. Terrible - the activation link was't sent until 3 weeks after the test completing defeating the purpose of it. Despite I paid 14.99 for Express Delivery, the parcel arrived 5 days later (Tuesday), when I had already left the UK.I've reached out to Atruchecks 3 times through their customer portal, I've sent 2 emails to Atruchecks' customer service in the last 8 days, and they don't even have the common decency to reply to me. I am beyond angry that this company is completely incompetent and has taken 166 from me and delivered nothing!!!!! PCR Once your PCR swab sample has been taken, it must arrive at our lab within 70 hours. I have sent countless emails and not one single email. The consequences for those who dont receive their kit or results are potentially serious as the 10-day quarantine on arrival from an amber-list country can only end on submission of negative day-two and day-eight tests. Purchase. Very unethical and misleading. | Read 21-40 Reviews out of 1,532 I tried calling them many times, dropped e-mails, contact them through their web contact tool but absolutely no response. Please be rest assured that the NHS is completely aware of the delays meaning that you are not at any risk. DO NOT USE ITS A CON. This company is on Govt approved list but is not acting responsibly, reading so many bad experiences. Avoid at all costs. Don't order from them if you can. 24/7 trustpilot 5-star help line not taking calls any more. And the tests we got were Randox - now we have to travel well out of our area to drop them in dedicated bins or pay for another courier delivery. 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